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Have questions about makeup products, need beauty advice, or want to place an order? Our team of beauty experts is here to help you!
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Frequently Asked Questions
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on our website under "Order Tracking" or contact our customer service team for assistance.
What is your return policy?
We accept returns within 14 days of purchase for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on opened cosmetics or beauty products that have been used. Please contact our customer service team to initiate a return.
Do you offer makeup consultations?
Yes, we offer free makeup consultations at our store in Douala. Our beauty experts can help you find the right products for your skin type and tone, demonstrate application techniques, and provide personalized beauty advice. You can book a consultation by phone or email.
Are your products authentic?
Absolutely! We guarantee that all products sold at Essentialist Makeup Store are 100% authentic. We source our products directly from authorized distributors and brand representatives to ensure you receive genuine items. We never sell counterfeit or imitation products.
Do you ship internationally?
Currently, we primarily serve customers in Cameroon with fast delivery options. We offer limited international shipping to select countries in Central and West Africa. Please contact our customer service team for more information about international shipping options and rates.